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Business Process Management, or BPM, has been recognized by strategic businesses as essential for ensuring and actively enforcing risk management and compliance, while at the same time providing bottom-line business benefits through increased efficiency and decreased overhead costs.
Elegrity has successfully defined, architected, designed and automated a plethora of complex business processes for large (multi-billion dollar), and medium (multi-million dollar), global, national and regional organizations across various industries since 2003. Throughout these 6 years, Elegrity has developed a comprehensive and proven methodology for the delivery of organization-changing business process automation solutions. This deep, real-world expertise spans across all disciplines required for achieving success:
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Business Process Modeling
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Business Process Re-Engineering
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Business Process Automation (Workflow)
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Web Application Architecture, Design & Development (SharePoint, custom and commercially available software)
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Software Release Management
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Business System Integration (web services; ODBC; XML; SharePoint Lists, etc.)
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Reporting & Business Intelligence
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Project Management / Program Management
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Quality Assurance
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Risk Management / Compliance Strategies (through BPM)
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Organizational Change Management
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End-User Training
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Ongoing Support and Enhancement
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By Lesly Munoz
"Business and IT Together"
Business Process initiatives are a uniquely perfect opportunity for business and technology professionals to work together to drive positive organizational change! Unlike virtually any other type of initiative, business process management and automation requires unprecedented collaboration between the business and IT teams not just from start to finish, but beyond. Distributed roles for ongoing maintenance and support are critical to ensuring that your organization's investment is positively leveraged and grown over time, not diluted or diminished. We work with our customers to define these roles and responsibilities for all phases of business process initiatives and, in this way, help our customers ensure fast and ongoing ROI and value.
By Douglas Reichle
"Be Rigorous"
Don't make the mistake of thinking that a data flow diagram constitutes your 'requirements'. Each step in your to-be process must be understood inside and out. Who the actors are, what the business rules are, what the user interface requirements specific to that step entail, what potential routes and offshoots may occur, etc. Our typical process requirements for a 30-step business process tend to run between 75 - 100 pages and incorporate a business process model as just one component. If you trivialize this important step, you are in danger of your business automation project not meeting your business user's true requirements! But don't worry, because it is absolutely doable! We do it successfully all the time. Contact us and we'll leverage our expertise to guide you through this critical step in your implementation.
By Joy Spicer
"Requirements Gathering"
Gathering business requirements for business process automation initiatives is different than you might think. Focus on the 'current state' analysis only as background and context information for the 'to-be' state. So many organizations get stuck in analysis paralysis as they become overwhelmed by current exception-based processes. The key is to concentrate on your future process. Remember, the 'to-be' is different...with technology helping, you have options you never had from today's current state, so be sure to work with a technology and workflow expert to help you cross the chasm.
By Craig Mason
"Respect Your Systems of Record"
It is absolutely essential that the appropriate system of record be identified for each and every field element that touches your business process. For example, if your financial or ERP system is the system of record for vendors, and your process interacts or utilizes vendors as an entry or lookup point, be crucially aware of either leveraging real-time lookups against that system, or, if your business process application will be the data entry source, of pushing entered information at the appropriate time into that system. Very often, when requests are being facilitated by an automated business process, a 'timing' gate will need to be coordinated as part of your business process to 'transition' the system of record ownership from your system during data entry to the ultimate system of record at some point in the process. Make sure that your business process automation solution is 'time-aware' of which system of record is the 'master' at any point in time in your business process!
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You need a whole solution, not a partial one. That’s why we bring to bear the whole package of expertise required for a successful Business Process initiative. Whether you have an in-house team of experts or not, we’ll bring the right combination of skills and expertise that will ensure you success!
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Area of Expertise |
Description |
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Business Process Modeling / Re-Engineering |
Our Business Analysts work directly with business users to discreetly define all aspects and requirements of the business process. Model the business process in a ‘business understandable’ manner that clearly defines all involved recipients and key business rules. Define all business rules relating to the process. Identify for the business any re-engineering or efficiency gains that may be possible based on use of new automation capabilities.
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Business Process Automation |
Our technical architects and automation experts translate your business requirements into the ultimate solution by developing components of workflow automation (process – e.g., SharePoint Designer or Workflow Foundation).
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Web Application Development |
When required, we bring to bear our Architecture, Design and Development expertise surrounding web application development (SharePoint, InfoPath, .NET, AJAX, JavaScript, SQL Server, XML). We can meet any business requirement, no matter how sophisticated!
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Business Systems Integration |
Integration with your existing business systems is a crucial part of any successful business process initiative. We do it all...Architect, design and implement system interfaces between business systems. We can leverage any approach, and will work with you to choose the one that is right for your business system and organization (web services; xml; sql, etc.).
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Reporting & Business Intelligence |
Design and development of highly sophisticated reporting systems. Reporting on business process metrics, as well as business data. May or may not incorporate Elegrity’s own business intelligence offering within our commercially available business process portal.
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Technical Project Management |
Our technical project managers will manage all aspects of the project / program. Elegrity resource management, milestone management, project risks and associated mitigation strategies, project issues, status reporting, customer communications, etc.
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Technical Architecture |
The Elegrity technical architect is responsible for working with the customer to define the detailed design of the solution. The Technical Architect is responsible for technical oversight of the delivered solution. A technical architect is assigned to each project involving any form of software development or system interfaces.
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Organizational Change Management |
Strategic consulting regarding organizational change management.
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End-User Training & Ongoing Support |
Provision of end-user training and end-user support. |
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Although SharePoint workflow is 'new', all of the needs, challenges and requirements for sophisticated business process automation initiatives are not, and at Elegrity, we have already learned all the lessons!
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Contract & Procurement Request Workflow Solution
Elegrity consultants worked with the Corporate Legal department within a Biopharmaceutical organization to re-engineer and automate critical legal and regulatory related business processes. The project incorporates sophisticated workflow requirements as well as application-like user interface requirements, all implemented using SharePoint Workflow and InfoPath browser-based forms. Elegrity's long-term expertise in Business Process Automation and Management initiatives was sought by our customer to ensure success of this critical corporate initiative, which incorporates CFO, CEO and Board Member process approvals.
International Law Firm Commences LBMS Rollout
A large, international law firm based on the East Coast has commenced rollout of LBMS to 18 offices globally. In addition, the firm will be leveraging LBMS to facilitate coordinated interactions for client/matter business processes with newly acquired firms in Europe.
Global Law Firm Rolls Out LBMS for Client / Matter Lifecycle Management
Global Offices Follow Consistent Intake and Change Management Process by leveraging LBMS for all New Business Intake and Client / Matter Lifecycle changes. LBMS is utilized by all users in 10 US offices and 7 International Offices, including offices in Europe and Asia.
M&A Risk Assessment Framework for Information Security at Large Online Retailer
 How to marry information security considerations into the organization's overall M&A Strategy was the challenged posed to Elegrity business process re-engineering consultants by a multibillion dollar online retailer. Elegrity worked with the organization's corporate M&A team, corporate Information Technology team, and corporate Information Security team to understand current processes, concerns and process gaps. Then, Elegrity consultants adapted industry best practice risk management and assessment frameworks to develop a comprehensive, customized strategic and tactical (implementable) business process that injected much-needed Information Security considerations into the company's overall M&A business processes. The engagement included a comprehensive set of deliverables that are leveraged by information security and M&A team members during any M&A (or divestiture) activity.
Gordon & Rees LLP Leverages LBMS for Client/Matter Lifecycle Management
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