As Law Firm business managers, you know how important policies are for the protection of your law firm's profitability, and even survival. You are constantly thinking about and tweaking policies to make adjustments for lessons learned and new business strategies. But how sure are you that those policies are understood and followed consistently by the firm attorneys and staff?
Ask yourself this: "Are your policies up for interpretation?"
If you are still operating in a world where policies are implemented on paper (inside of documents in your DM system or portal), then I think you probably would have to agree - they are definitely getting interpreted (rightly or wrongly) on a daily basis. Well, I suppose interpretation is better than the other fear - that they are being ignored entirely. Either way, it's causing your law firm management team too many sleepless nights of worry over what is getting missed. And then of course, you need to get up from those sleepless nights and get to your office so you can manually try to police those policies into action!
But wait, I'm happy to tell you - there is another, highly effective way to make sure your policies are in-place, consistently followed and evolutionary. It's called Business Process Management - or as one of our clients nicely phrased it - "Codifying Policies Through Software".
Here are the highlights:
- Policies (and what are commonly referred to as "exceptions") become business rules that direct work and oversight as a natural part of daily operations.
- Attorneys and staff are relieved of the impossible burden of having to 'know, understand and adhere to' policies. Instead, they get to focus on conducting their business, and the policies are automatically overlaid as needed.
- If a policy is so nuanced, that only a human being can make a determination, then the review is sent to the right people to do the interpreting!
Sound too good to be true? Well, it's not - it's reality. Trust, yet verify - call us to see how we are helping law firm management transform how their firms operate, achieving full policy adherence while at the same time increasing firmwide bandwidth, productivity and law firm profitability.