Law Firm BPM is NOT a technology project? Seems like an odd thing for a technology company who sells a technology platform for Law Firm BPM to say, right? Think about it...do you see the words 'technology' or 'IT' in 'Business Process Management"? Nope.
BPM projects are first and foremost business projects. They are based purely on business activities and functions. They are created to foster business efficiencies and better corporate governance. The requirements (business AND technical, believe it or not) must be provided by business subject matter experts. The ongoing support is primarily provided by the core business process owners.
Of course, use of technology allows us to transform and manage these processes in ways not possible without it. If that weren't true, the business would be able to just stick with the manual processes they've already implemented in many cases. The fact is, manual or email-based processes just can't deliver the efficiency gains and risk management required for law firms anymore, so we need the power of the right BPM platform to facilitate and automate.
BUT, that doesn't in any way change the exceptional business focus of every single process optimization project. Knowing this, our BPM project methodology is built around the immediate and ongoing participation of the business stakeholders and subject matter experts. We constantly work on improving our project artifacts and deliverables to make them more palatable and useful to these key business project team members. (See RANT blog on our feelings about this!)
We made it our responsibility to provide a Law Firm BPM platform that embeds the functionality we know the business users are going to ask IT for (and functionality they don't know to ask for) - so that your firm doesn't have to waste time worrying about technology and you can get right down to the BUSINESS at hand. Off to the races to win better law firm profitability!