Gartner has named effective scoping as one of the primary contributing factors to the success (or failure) of a Business Process Management (BPM) project.
This seems a strange thing to highlight, since every undertaken project has to have a valid scope, right? The reason it got listed specifically for BPM is because it is a wholly different exercise with a wholly different impact on project success than a scope for a more traditional IT project.
In this blog, we'll explore why this is the case, provide you with some basic pointers on how to be successful, as well as an innovative option for quickly getting to an ensured end-result.
1. The Cost-Benefit and speed and scale of the Return-On-Investment for BPM projects is, more than any other type of IT project, directly tied to scope!
Get your scoping wrong and you could end up spending an exorbitant amount of time and money on low-value or slow-value process improvements and completely miss the low-hanging fruit, high-value improvements.
ROI on a successful BPM project is IMMEDIATE, but only if the scoping is correct.
2. Every business process can (and should be) viewed within the context of the LIFECYLE of its subject.
Let's take the New Business Intake process. It has two subjects...a client and a matter. Both of these have a lifecycle of various processes relating to them (from pre-intake through closure). These lifecycles are even more interesting, because they relate to each other. Another example would be your New Hire process, which is, of course, part of the employee lifecycle.
If your scoping of one process is not considerate of the other processes it touches or impacts as part of the overall lifecycle, you just cost yourself money and lost value. It's as simple and fast as that.
BUT, if you get this right...you essentially just MADE money, because you have ensured yourself that every ounce of the investment in this project is DIRECTLY LEVERAGABLE into process improvements in the future.
Refer to our earlier blog "Managing Law Firm Nightmare: I Don't Even Know What is Going On!" for information about how lifecyle-cognizant process improvement provides transformative controls and visibility for law firms.
3. Organizational Change Management considerations must be incorporated into your scoping.
There is no single greater and swifter change that you can make in your firm than implementing a well-orchestrated business process. That's a great thing! BUT, it also means that you had better be cognizant of the organizational impacts firm-wide. If you go too slowly, you didn't get the value you should have reaped as quickly as you should have reaped it. If you go too fast the resistance to the changes may slow down the adoption rate, further implicating your ROI timeframe.
Refer to our earlier blog post "Behavioral Modification - A Real Law Firm Management Strategy" which discusses using BPM as a valid law firm management tool.
An Innovative Approach to BPM Scoping
Elegrity has been helping law firms and other customers scope BPM projects for success for over 8 years. As a result, we have a highly developed methodology and a broad base of experience that we bring to bear to achieve effective scoping for BPM projects in a FRACTION of the time and with ensured fidelity of high-value return.
And here's the kicker...we do it for FREE for customers and qualified prospects who are serious about moving forward with transforming their firms with BPM.
Our approach is 100% focused on ensuring the highest value, most cost-effective scope is identified and budgeted. In addition, we proactively calculate Return-On-Investment (ROI) to be used by the internal team to provide business justification to executives to ensure alignment at all levels of the firm.
If you are interested, contact us to see if your firm qualifies for this innovative, valuable and no-commitment scoping (a $10,000 value).